Report a Suspicious Email

To report a suspicious email that uses New Credit America's name

If you receive an email that appears to be from New Credit America but you suspect may be fraudulent, forward it to us immediately at

Thank you for bringing this suspicious email to our attention. New Credit America takes any attempts to fraudulently use our brand or impersonate a company representative very seriously. Our team reviews all submissions; we will only reply to your message if we require additional information.

Why criminals send fraudulent email

One of the ways criminals can attempt to steal your personal information is to send email that appears to have been sent by New Credit America (, but it was sent by the criminal.

The phony email may ask to call the number contained in the email or reply with your personal information or the email may contain a link to a phony site. These forged links will take you to websites that appear to be legitimate, but are in fact malicious and designed to steal your sensitive information.

TIPs — How to spot a fraudulent email
  • Requests for specific personal information. New Credit America will never ask you to reply to an email with any personal information such as your Social Security number, bank account information or date of birth.
  • Offers that sound too good to be true. You may be asked to fill out a short customer service survey in exchange for money being credited to your account, then to provide your account number for proper routing of the supposed credit. New Credit America will never request your information in this way.
  • Misspellings and grammatical errors. These are often the mark of fraudulent emails or websites. Be on the lookout for typos or grammatical errors, awkward writing and poor visual design.
  • Odd-looking URLs. Many mail programs will display the destination URL of a link when you place your cursor on the link. (Caution: Do not click the link.) A URL that is formatted will take you to a page on the site, not the New Credit America site, even though New Credit America is used as part of the URL.

What can you do to protect yourself

Ways to protect yourself against phishing and spoofing:

  • To help ensure you're on the real New Credit America site before you sign in, check your browser bar.
  • A common tactic of spammers is to include an "unsubscribe" link on the bottom of fake newsletters. If you click on one of the fake "unsubscribe" links, you will likely end up receiving more spam. By blocking the senders of those fake newsletters and by NOT clicking, you protect yourself.
  • Spammers may also include malware in their links or as attachments. If clicked on, the malware will attempt to install itself on your computer and may track your activities.
  • If you receive a suspicious email, do not click on any links or reply to it. Forward it to us immediately at then delete it.